Work- and organisational psychology

Benedikt Graf

[Translate to English:] Benedikt Graf
Univ.-Prof. Dr.
Benedikt Graf
BSc. MSc.

Universitätsstraße 7 (NIG)
1010 Vienna
Room: D0605

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+43-1-4277-47343

Information processing and communication in digital workplaces

  • Information and Communication Overload
  • ICT-use in teams
  • AI-use and information processing

Human-AI-Teams

  • Adaptation processes (behaviour in adverse situations)
  • Emergent cognitions (coordination, mental models, transactive memory, social perception in the team)
  • Trust in digital systems

Work and Health

  • Resilience and Work-SoC (Sense of Coherence Experience in the Workplace)
  • Successful digital process management in the psychosocial risk assessment
  • Behaviours related to work and health (caffeine consumption, cynicism)

  • 2013-2016 Bachelor's degree (B.Sc.) Psychology, University of Trier
  • 2017-2019 Master's degree (M.Sc.) Psychology, University of Trier
  • 2017-2021 Employee Hünting Resources Human Resources Management, Trier
  • 2019-2023 Dr. rer. nat., University of Trier
  • 2021 Research Assistant Science & Development, youCcom GmbH, Essen
  • since January 2023 Founder of knowbuddy® Resilience Tools for Consultants
  • 2023-2024 Research Associate (Postdoc), University of Trier
  • 2024-2025 Interim Professor of Work and Organizational Psychology, University of Göttingen
  • since November 2025 Professor of Work & Organizational Psychology, University of Vienna

Publications

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2026

Graf, B., Beinig, R., Schwickert, S., & Schischke, D. (2026). Consolidation and integration of information overload and communication overload – A theory-based derivation of distinct measurement models and scale development. International Journal of Information Management, 88, Article 103045. https://doi.org/10.1016/j.ijinfomgt.2026.103045

Graf, B., Strojny, J., & Conny, H. A. (2026). When information quality amplifies information overload: Moderation effect of information quality on the effect of information quantity on information overload. Computers in Human Behavior Reports, 22, Article 101113. https://doi.org/10.1016/j.chbr.2026.101113

2025

Graf, B. (2025). Sounds good, doesn't work - an experimental study on the dynamic development of trust in digital systems under inconsistent information about developer reputation and system errors. Computers in Human Behavior, 172, Article 108736. https://doi.org/10.1016/j.chb.2025.108736

Müller, R., Graf, B., Ellwart, T., & Antoni, C. H. (2025). Is it me or is it us – Effect of agent autonomy on perceptions as a team. Computers in Human Behavior Reports, 19, Article 100701. https://doi.org/10.1016/j.chbr.2025.100701

Graf, B., Müller, R., Ellwart, T., & Antoni, C. H. (2025). More or less? Effects of different levels of automation of a software agent on information overload, workload, and stress perceptions. Computers in Human Behavior Reports, 19, Article 100727. https://doi.org/10.1016/j.chbr.2025.100727

Eberz, S., Letz, M., & Graf, B. (2025). Gefährdungsanalysen psychischer Belastungen–Ein wirksames Führungsinstrument zum Schutz und zur Stärkung der Mitarbeitenden. In Handbuch Führung in der Polizei : Führen von Mitarbeitenden, Dienst-, Studierenden- und Trainingsgruppen sowie Dienststellen, Einheiten und Einsätzen (pp. 1-21)

Graf, B., Eberz, S., Gerstmann, J., & Antoni, C. H. (2025). Derivation of interventions in digitalized psychosocial risk assessment—practical report and integration for counselling contexts. Gruppe. Interaktion. Organisation. Zeitschrift für Angewandte Organisationspsychologie (GIO), 56(1), 93-106. https://doi.org/10.1007/s11612-025-00791-7

2023

Graf, B., Antoni, C. H., Müller, R., Schischke, D., & Ellwart, T. (2023). Effects of automated communication on team members’ activity and social presence awareness, commitment, and motivation in human-autonomy teams. Computers in Human Behavior, 149, Article 107925. https://doi.org/10.1016/j.chb.2023.107925

Müller, R., Graf, B., Ellwart, T., & Antoni, C. H. (2023). How Software Agents Can Help to Coordinate Emergency Response Teams: Adaptive Team Performance Comparing Manual and Automated Team Communication. Journal of Business and Psychology, 38(5), 1121-1137. https://doi.org/10.1007/s10869-022-09858-4

Müller, R., Schischke, D., Graf, B., & Antoni, C. H. (2023). How can we avoid information overload and techno-frustration as a virtual team? The effect of shared mental models of information and communication technology on information overload and techno-frustration. Computers in Human Behavior, 138, Article 107438. https://doi.org/10.1016/j.chb.2022.107438

Graf, B., & Antoni, C. H. (2023). Drowning in the flood of information: a meta-analysis on the relation between information overload, behaviour, experience, and health and moderating factors. European Journal of Work and Organizational Psychology, 32(2), 173-198. https://doi.org/10.1080/1359432x.2022.2118051

2022

Eberz, S., Graf, B., & Antoni, C. H. (2022). A SSIM-Based Approach to Psychosocial Risk Assessment and Interventions: A Case Study. Zeitschrift für Arbeits- und Organisationspsychologie A&O, 66(4), 226-239. https://doi.org/10.1026/0932-4089/a000399

Eberz, S., Graf, B., & Hünting, M. (2022). Game Changing Ideas für Gefährdungsanalysen psychischer Belastungen.

2021

Graf, B., & Antoni, C. H. (2021). The relationship between information characteristics and information overload at the workplace - a meta-analysis. European Journal of Work and Organizational Psychology, 30(1), 143-158. https://doi.org/10.1080/1359432x.2020.1813111

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